Support
Need a hand with LocateIQ? Send us a message below and we'll get back to you as soon as we can. You can also email us directly anytime.
Send a support request
Contact us directly
For the fastest help, include your app version, device, and a clear description of what you were doing when the issue happened.
Common questions
How do I get help fastest?
Use the form above or email utilitylocateiq@gmail.com. Including your app version, device, and steps to reproduce helps us resolve things on the first reply.
I can't sign in to the app.
Make sure you're using the same credentials your account was set up with (ArcGIS, Subsurface Maps, or an email/password login). If you're still stuck, send us a request with the "Account / sign-in" topic and the email you use to sign in.
My map settings or layers aren't showing up.
Map settings are tied to your organization. If a map or its fields aren't appearing, let us know which map and organization you're using under the "Data / sync / map" topic and we'll check your configuration.
How is my data handled?
See our Privacy Policy for exactly what we collect and why, and our Terms for usage. Questions about your data are always welcome via the form above.
How do I request a refund or change billing?
Pick the "Billing" topic in the form and include your account or company name. We'll help sort it out.